Avoid Mondays. With everyone in America starting weekly to-do lists, Monday morning is the worst time to get through to a call center. Late night is not much better, as staffing is usually a skeleton crew. Studies of call-center traffic show that the best times to call are mid-afternoons on Tuesday through Thursday, when most people are too busy working to call and complain.

Source: Incoming Calls Management Institute

Assuming there is such a thing as customer service

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Aired Friday 3/11/2022 in the 10:00am hour on The Mid-Day Show with Rick Rock. WIBBAGE 94.3

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